Pet insurance covers many services, including:
- Accidents, poisoning, and allergic reactions
- Injuries, including cuts, sprains, and broken bones
- Common illness, including ear infections, vomiting, and diarrhea
- Serious or chronic illness, including cancer and diabetes
- Procedures and services, including surgeries, RX medications, therapeutic diets, hospitalization, X-rays, MRIs, and CT scans
- Hereditary and congenital conditions
Download a printable summary of the plan:
Watch this video for a quick overview of pet insurance!
Answers to your questions
Questions? We have answers! Here are your most frequent pet insurance questions.
Q: How do I enroll?
A: Because each pet is different, enrollment is a bit different.
Begin by visiting petinsurance.com/nextep to get a customized quote for your cat or dog. If you have another species of animal, call 888-899-4874. You can enroll or terminate pet insurance at any time for any reason on a month-to-month basis.
Q: Is my bunny Cottontail covered?
A: Yes! Pet insurance covers a wide number of species, from ferret, to snake, to cockatiel, and more.
For a customized quote on your rabbit, reptile, or exotic pet, please call 888-899-4874.
Q: How can I make changes?
A You can make changes to your policy during the benefit open enrollment period by visiting petinsurance.com/nextep. All changes are subject to underwriting approval.
Q: Can I still use my vet?
A: Absolutely. You're free to visit any licensed veterinarian, anywhere in the world—even specialists and emergency providers.
Q: Are pre-existing conditions covered?
A Unfortunately, no. Like all pet insurers, pre-existing conditions are not covered.
Q: What if I have multiple pets?
A: Our plan can help. Sign up each pet with individual plans and receive a volume discount.
Q: What is the vet helpline?
A: Nationwide's pet helpline offers free advice to members from veterinary experts by calling 877-738-7874. Call any time for guidance on pet concerns. Have this info ready when calling:
- Policy number
- Pet's current health condition and medications
- Symptoms and duration
- Package label, if a substance was ingested
Q: How do I make a claim?
A: Nationwide's pet helpline offers free advice to members from veterinary experts by calling 877-738-7874. Call the helpline at any time for guidance on pet concerns. Have this info ready:
Nationwide Claims Dept.
PO Box 2344
Brea, CA 92822-2344