Telehealth

Who wants to sit in a waiting room when they are feeling sick? Telehealth doctors are available 24/7/365 to provide quality care through the convenience of phone or video consults.

To utilize this service, simply call or log in to the smartphone app and request a consult. A licensed doctor calls back within minutes and provides a diagnosis and prescription, if needed, to the pharmacy of your choice over the phone. No need for office visits or lengthy waits.

Telehealth Features

This phone-based service can handle many of your routine doctor office visits, saving you time and money. Commonly handled diagnoses include:

Allergies
Bronchitis
Earache
Sore throat
Sinusitis
Tobacco cessation

Pink eye
Strep throat
Respiratory infection
Urinary tract infection
Cold & fever
Skin rash

Download printable summaries of the telehealth plan options

Note: Not all plans are available to all employees. Your selection will depend on your company's unique benefits package. Copay amounts listed in summaries may vary; for customized copay information, please see your Teladoc account.

Included free with Aetna health plans

Telehealth Aetna

Employer-sponsored plan

Telehealth Plus

Employer-sponsored plan

Telehealth Enhanced

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Watch this video for a quick overview of how to use Teladoc!

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Answers to your questions

Questions? We have answers! Here are your most frequent telehealth plan questions.

Q: Why do I need telehealth?

A: A busy lifestyle can make it difficult and expensive to go to the doctor's office every time an illness occurs. With telehealth, you can be "seen" by a doctor through a simple phone call. Consults are affordable, fast, and convenient.

Employers can enhance their benefit offering at a low cost, giving employees additional options for their health care needs.

Q: Which plan am I in?

A: If you are a member of one of Nextep's Aetna large-group medical plans, you are automatically enrolled in Aetna's telehealth services and may get consultations for a copay.

Your employer may have elected to sponsor the Plus or Enhanced level of Teladoc to reduce your copays and offer additional services. Contact Nextep's benefits team to find which services are available to you.

Q: How do I enroll?

A: Telehealth features automatic enrollment; no need for forms.

If you are a member of one of Nextep's Aetna health plans, their Telehealth services are automatically available to you with no additional enrollment needed.

When your employer elects one of our sponsored Teladoc plan options, all active employees at your company are automatically part of the plan. Even if you work part-time. Even if you don't participate in any other benefit plans!

Q: How much does it cost?

A: Employer-sponsored plans: Telehealth is 100% employer-sponsored. If they have elected it, your employer generously covers the entire cost of the plan. Most visits ghave a $0 copay. Your costs will include any resulting prescription charges.

Via the Aetna health plan:This service is available at no cost with your Aetna health plan, but please be aware that copays for visits do apply. Copay costs are shown within the app when making an appointment. Please see below for standard copay amounts; Teladoc may honor a lower copay amount as dictated by your health plan.

2024-2025 Copay Info