Telehealth
Who wants to sit in a waiting room when they are feeling sick? Telehealth doctors are available 24/7/365 to provide quality care through the convenience of phone or video consults.
To utilize this service, simply call or log in to the smartphone app and request a consult. A licensed doctor calls back within minutes and provides a diagnosis and prescription, if needed, to the pharmacy of your choice over the phone. No need for office visits or lengthy waits.
This phone-based service can handle many of your routine doctor office visits, saving you time and money. Commonly handled diagnoses include:
- Allergies
- Bronchitis
- Earache
- Sore throat
- Sinusitis
- Tobacco cessation
- Pink eye
- Strep throat
- Respiratory infection
- Urinary tract infection
- Cold & fever
- Skin rash
Download printable summaries of the telehealth plan options
Note: Not all plans are available to all employees. Your selection will depend on your company's unique benefits package. Copay amounts listed in summaries may vary; for customized copay information, please see your Teladoc account.
Included free with Aetna health plans
Employer-sponsored plan
Employer-sponsored plan
Employer-sponsored plan
Employer-sponsored plan
How-to info
Watch this video for a quick overview of how to use Teladoc!
Answers to your questions
Questions? We have answers! Here are your most frequent telehealth plan questions.
Q: Why do I need telehealth?
A: A busy lifestyle can make it difficult and expensive to go to the doctor's office every time an illness occurs. With telehealth, you can be "seen" by a doctor through a simple phone call. Consults are affordable, fast, and convenient.
Employers can enhance their benefit offering at a low cost, giving employees additional options for their health care needs.
Q: Which plan am I in?
A: If you are a member of one of Nextep's Aetna large-group medical plans, you are automatically enrolled in Aetna's telehealth services and may get consultations for a copay.
Your employer may have elected to sponsor a Teladoc plan to reduce your copays and offer additional services. Contact Nextep's benefits team or log in to your Nextep account to find which services are available to you.
Q: How do I enroll?
A: Telehealth features automatic enrollment; no need for forms.
If you are a member of one of Nextep's Aetna health plans, their Telehealth services are automatically available to you with no additional enrollment needed.
When your employer elects one of our sponsored Teladoc plan options, all active employees at your company are automatically part of the plan. Even if you work part-time. Even if you don't participate in any other benefit plans!
Q: How much does it cost?
A: Employer-sponsored plans: Telehealth is 100% employer-sponsored. If they have elected it, your employer generously covers the entire cost of the plan. Most visits ghave a $0 copay. Your costs will include any resulting prescription charges.
Via the Aetna health plan:This service is available at no cost with your Aetna health plan, but please be aware that copays for visits do apply. Copay costs are shown within the app when making an appointment. Please see below for standard copay amounts; Teladoc may honor a lower copay amount as dictated by your health plan.
Q: How do I register my account?
A: For your convenience, Teladoc is available via desktop computer and mobile app!
- Visit the Teladoc website or mobile app.
- Click "Get Started" to register as a new user.
- Log in on the teladoc smartphone app.
Download printable instructions:
DOWNLOAD
Q: How do I access services?
A: Getting quick help from a licensed doctor is easy. Access your telehealth services here:
- Call 1-800-teladoc.
- Log in to member.teladoc.com online.
- Log in on the smartphone app.
Need more help? Get additional answers here:
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