Telehealth

Who wants to sit in a waiting room when they are feeling sick? Telehealth doctors are available 24/7/365 to provide quality care through the convenience of phone or video consults.

To utilize this service, simply call or log in to the smartphone app and request a consult. A licensed doctor calls back within minutes and provides a diagnosis and prescription, if needed, to the pharmacy of your choice over the phone. No need for office visits or lengthy waits.

Teladoc Plans

Telehealth Features

This phone-based service can handle many of your routine doctor office visits, saving you time and money. Commonly handled diagnoses include:

Allergies
Bronchitis
Earache
Sore throat
Sinusitis
Tobacco cessation

Pink eye
Strep throat
Respiratory infection
Urinary tract infection
Cold & fever
Skin rash

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Here's a quick overview:

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Telehealth Plans

Not all telehealth plans are available to all employees. Your selection will depend on your company's unique benefits package. Copay amounts listed in summaries may vary; for customized copay information, please see your Teladoc account.

Included free with Aetna plans

Telehealth Aetna

Employer-Sponsored Plan

Telehealth Plus

Employer-Sponsored Plan

Plus with Mental Health

Employer-Sponsored Plan

Mental Health

Employer-Sponsored Plan

Enhanced

How-To Info

Setting Up Your Account

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How to Use Teladoc

Watch this video to get started with Teladoc.

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Contact Teladoc

We're here to meet you where you are! You can get one on one help in a number of ways:

Phone: 1-800-TELADOC
Email: help@teladochealth.com
Web: member.teladoc.com
Mobile App: Download the Teladoc app
Or log into your Elevate by Nextep™ mobile app or desktop account and tap Benefits, then Teladoc.

In-Depth FAQ

Answers to Your Questions

A busy lifestyle can make it difficult and expensive to go to the doctor's office every time an illness occurs. With telehealth, you can be "seen" by a doctor through a simple phone call. Consults are affordable, fast, and convenient.

Employers can enhance their benefit offering at a low cost, giving employees additional options for their health care needs.

If you are a member of one of Nextep's Aetna large-group medical plans, you are automatically enrolled in Aetna's telehealth services and may get consultations for a copay.

The only way to have any of the other Telehealth plan options is if your employer sponsors one of them. Your employer may have elected to sponsor a Teladoc plan to reduce your copays and offer additional services. Contact Nextep's benefits team or log in to your Nextep account to find which services are available to you.

Telehealth features automatic enrollment; no need for forms.

If you are a member of one of Nextep's Aetna health plans, their Telehealth services are automatically available to you with no additional enrollment needed.

When your employer elects one of our sponsored Teladoc plan options, all active employees at your company are automatically part of the plan. Even if you work part-time. Even if you don't participate in any other benefit plans!

Employer-sponsored plans: Telehealth is 100% employer-sponsored. If they have elected it, your employer generously covers the entire cost of the plan. Most visits have a $0 copay. Your costs will include any resulting prescription charges. Please note that even on employer-sponsored plans that feature a $0 copay, Teladoc will still require your payment information in order to charge a fee in the event that you have a late cancelation or show up late to your appointment.

Via the Aetna health plan: This service is available at no cost with your Aetna health plan, but please be aware that copays for visits do apply, depending on the type of service. Copay costs are shown within the app when making an appointment.

For your convenience, Teladoc is available via desktop computer and mobile app!