Who wants to sit in a waiting room when they are feeling sick? Telehealth doctors are available 24/7/365 to provide quality care through the convenience of phone or video consults.

To utilize this service, simply call or log in to the smartphone app and request a consult. A licensed doctor calls back within minutes and provides a diagnosis and prescription, if needed, to the pharmacy of your choice over the phone. No need for office visits or lengthy waits.

Telehealth Features

This phone-based service can handle many of your routine doctor office visits, saving you time and money. Commonly handled diagnoses include:

  • Allergies
  • Bronchitis
  • Earache
  • Sore throat
  • Sinusitis
  • Tobacco cessation
  • Pink eye
  • Strep throat
  • Respiratory infection
  • Urinary tract infection
  • Cold & fever
  • Skin rash

Download a printable summary of the plan:

Services are available at three levels:

telehealth services

If elected, this plan is available to all employees, even part-time!

Phone consultations are a $55 copay.

telehealth services

We recommend this plan for clients offering their own or no health plan.

Features consultations with no copay!

telehealth services

Features second opinions. Recommended to enhance high-deductible plans.

Phone & app consults with no copay!

Watch this video for a quick overview of telehealth services!


Need more info about your plus or enhanced telehealth plan? Nextep is here to help! Here are some resources to better understanding your benefits.


Teladoc is the provider for your telehealth plan. Here are a few videos to get you started:

Helpful Handouts

Here are downloadable materials to help you understand your telehealth plan:

Manager Toolkit

We know your employees’ well-being and health matters to you and your business, but finding the answers can be a challenge. That’s why we're here to help! Not only have we gathered info for your employees, but you as well. Here are materials to help you bring awareness to your workplace about telehealth.


Answers to your questions

Questions? We have answers! Here are your most frequent telehealth plan questions.

Q: Why do I need telehealth?

A: A busy lifestyle can make it difficult and expensive to go to the doctor's office every time an illness occurs. With telehealth, you can be "seen" by a doctor through a simple phone call. Consults are affordable, fast, and convenient.

Employers can enhance their benefit offering at a low cost, giving employees additional options for their health care needs.

Q: Which plan am I in?

A: If you are a member of one of Nextep's Aetna large-group medical plans, you are automatically enrolled in Aetna's telehealth services and may get consultations for a $49 copay.

Your employer may have elected the basic, plus, or enhanced level of Teladoc to reduce your copays and offer additional services. Contact Nextep's benefits team to find which services are available to you.

Q: How do I enroll?

A: Telehealth features automatic enrollment; no need for forms.

When your employer elects one of our Teladoc plans, all active employees at your company are automatically part of the plan. Even if you work part-time. Even if you don't participate in any other benefit plans!

Q: How much does it cost?

A: Telehealth is 100% employer-sponsored. If they have elected it, your employer generously covers the entire cost of the plan.

If you are an employee, this plan is offered at no cost to you. Your only costs will be the consult copay (if on the basic plan) and any resulting prescription charges.

Q: How do I register my account?

A: For your convenience, Teladoc is available via desktop computer and mobile app!

Download printable instructions:

Q: How do I access services?

A: Getting quick help from a licensed doctor is easy. Access your telehealth services here:

Need more help? Download printable answers:

Nextep's benefits department is here to help!

Do you have more questions about our benefits? Log in to your account and chat with us, call 888-811-5150, or submit your question here.