Employee Assistance Program

EAP

Employees can benefit from the Employee Assistance Program (EAP), offered through Telus and MetLife, at every stage of their lives and careers. Its information services touch on everyday issues like budgeting and major purchases to health and education concerns.

Employees have access to all services through a single phone number or internet sign-on, saving time and providing easy access to valuable information. When you need help or just have a question, the EAP is here, confidential and free of charge.

EAP Features

The EAP offers support, resources, webinars, self-assessments, searches, videos, and education in many areas that affect people's lives, including:

  • Mental wellbeing
  • Manager and career resources
  • Self-improvement
  • Stress management
  • Depression
  • Healthy ageing
  • Child & elder care search
  • Managing debt
  • Disaster resources
  • Fitness & nutritition
  • Addiction
  • Home purchasing planning

Download a printable summary of the plan:

EAP Overview Flyer      EAP Plan Summary

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Answers to your questions

Questions? We have answers! Here are your most frequent EAP questions.

Q: What is an EAP?

A: Serviced through Telus & MetLife, the employee assistance program (EAP) is designed to help you lead a happier, more productive life at home and at work by connecting you with licensed counselors and work/life specialists who are compassionate, confidential experts at helping people cope and feel more in control.

Additionally, the EAP offers many self-serve resources online and through the TELUS Health mobile app.

Q: How do I enroll?

A: If you are an employee of a Nextep client, you are already automatically welcome to utilize the EAP! No enrollment forms are necessary, nor is participation in any other benefit plan.

Nextep's EAP services support the whole family. Our services are available to employees, spouses, and dependents at no cost to you, whether they're on your health plan or not.

This service is available at no cost to you.

Q: How does the EAP work?

A: Simply login to access a wealth of online resources for many of life's issues. Sometimes, though, you may need more personalized help. The EAP is here for that, too. Call to connect with a counselor who will:

  • Define the problem clearly
  • Assess the type of help needed
  • Provide help or connect you to the appropriate specialist

Q: What services are available online?

A: As a complement to the personalized support offered by our licensed counselors and work/life specialists, you can access a variety of self-serve resources through our website and mobile app. Here are some of the resources available to you:

  • Webinars, courses, and articles on well-being topics
  • Checklists and self-assessments to learn more about issues that impact you
  • Legal center, financial fitness, and mindfulness page

Q: Is it confidential?

A: We know how sensitive personal issues can be. Your privacy and security is an important priority.

The EAP is completely confidential.

Since it's a third-party service, none of the information you share with your health advocate is shared with your employer or even with Nextep.

Q: How can I access resources?

A: The EAP offers resources through several mediums so you can find what works best for your situation, including:

  • Webinars & Videos
  • Podcasts
  • Newsletters

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