Employee Assistance Program
Employees can benefit from the Employee Assistance Program (EAP), offered through Telus and MetLife, at every stage of their lives and careers. Its information services touch on everyday issues like budgeting and major purchases to health and education concerns.
Employees have access to all services through a single phone number or internet sign-on, saving time and providing easy access to valuable information. When you need help or just have a question, the EAP is here, confidential and free of charge.
The EAP offers support, resources, webinars, self-assessments, searches, videos, and education in many areas that affect people's lives, including:
- Mental wellbeing
- Manager and career resources
- Self-improvement
- Stress management
- Depression
- Healthy ageing
- Child & elder care search
- Managing debt
- Disaster resources
- Fitness & nutritition
- Addiction
- Home purchasing planning
Download a printable summary of the plan:
EAP Overview Flyer EAP Plan Summary
Here's a quick overview:
Answers to your questions
Questions? We have answers! Here are your most frequent EAP questions.
Q: What is an EAP?
A: Serviced through Telus & MetLife, the employee assistance program (EAP) is designed to help you lead a happier, more productive life at home and at work by connecting you with licensed counselors and work/life specialists who are compassionate, confidential experts at helping people cope and feel more in control.
Additionally, the EAP offers many self-serve resources online, via on-demand webinars and podcasts, and more.
Q: How do I enroll?
A: If you are an employee of a Nextep client, you are already automatically welcome to utilize the EAP! No enrollment forms are necessary, nor is participation in any other benefit plan.
Nextep's EAP services support the whole family. Our services are available to employees, spouses, and dependents at no cost to you, whether they're on your health plan or not.
This service is available at no cost to you.
Q: How does the EAP work?
A: Simply login to access a wealth of online resources for many of life's issues. Sometimes, though, you may need more personalized help. The EAP is here for that, too. Call to connect with a counselor who will:
- Define the problem clearly
- Assess the type of help needed
- Provide help or connect you to the appropriate specialist
Q: What services are available online?
A: As a complement to the personalized support offered by our licensed counselors and work/life specialists, you can access a variety of self-serve resources through our website and mobile app. Here are some of the resources available to you:
- Webinars, courses, and articles on well-being topics
- Checklists and self-assessments to learn more about issues that impact you
- Legal center, financial fitness, and mindfulness page
Q: Is it confidential?
A: We know how sensitive personal issues can be. Your privacy and security is an important priority.
The EAP is completely confidential.
Since it's a third-party service, none of the information you share with the EAP specialist is shared with your employer or even with Nextep.
Q: How can I access resources?
A: The EAP offers resources through several mediums so you can find what works best for your situation, including:
- Phone at 1-888-319-7819
- Online at one.telushealth.com
username: metlifeeap
password: eap
- Webinars & Videos
- Podcasts
- Newsletters
Elevate by Nextep™ app = easy street!
The Elevate by Nextep™ app makes it easy to manage your benefits! Get access anytime, anywhere, on any device.
- Visit benefit carriers with one simple sign-in
- View paycheck deductions
- Complete open enrollment
- Change your retirement withholding and check your balance
- View and present insurance cards at the doctor's office
- Review dependent and deductible info
Download it today to manage benefits on the go, right from your phone!
Your Nextep Health Assist is ready to help!
Need help understanding your benefit options or completing open enrollment? Nextep Health Assist can help! Our benefits experts are ready to give you personalized, one-on-one assistance at no cost.
Here's how to get quick help:
- From your Elevate by Nextep™ account, click Benefits, then Nextep Health Assist.
- Call Nextep toll-free at 888-811-5150.
- Email healthassist@nextep.com
- Or, click the button below to submit your question to our prompt help desk:
