Health Advocate

Nextep's Health Advocate services support the whole family. These services are available to employees, spouses, dependents, parents, and parents-in-law at no cost to you, whether they're on your health plan or not! Their advocates can walk you through your benefit plans and explain coverage, review claims, find in-network providers, and more.

While we've always offered personalized support, Health Advocate takes that support to a whole new level, offering your people one-on-one consultation to manage their health questions. Plus, it's completely confidential. Since it's a third-party service, none of the information you share with your health advocate is shared with your employer or even with Nextep.

Health Advocate Features Include:

Explain health conditions, diagnoses, and treatment options
Arrange second opinions so you can make informed decisions
Research and resolve billing issues and claim disputes
Research and identify the latest, most advanced approaches to care
Coordinate clinical services related to care
Locate "best-in-class" physicians and medical centers for second opinions

Answer benefit questions, including explaining employees' share of the costs
Walk you through open enrollment and your benefit plan options
Find in-network care, makes appointments, and transfers medical records
Identify emotional and mental health issues and finds coping strategies
Locate eldercare and other services that may fall outside of traditional coverage
Help employees prepare for doctor visits

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Answers to your questions

Questions? We have answers! Here are your most frequent Health Advocate questions.

Q: Who is Health Advocate?

A: Health Advocate is the nation's leading healthcare advocacy and assistance company. Their experts help employees and their family members navigate the healthcare system, resolve healthcare and insurance issues, and get the right care at the right time.

Q: Will my conversations be confidential?

A: Health Advocate is completely confidential. Since it's a third-party service, none of the information you share with your health advocate is shared with your employer or even with Nextep.

Q: Do I have access?

A: If you are a full-time, benefits-eligible employee and your company offers one of Nextep's medical benefit plans, yes!*

Nextep's Health Advocate services support the whole family. Our services are available to employees, spouses, dependents, parents, and parents-in-law at no cost to you, whether you're enrolled in your company's health plan or not! If you have more questions about eligibility, call Nextep at 888-811-5150.

*Available for companies offering Nextep's brokered or Aetna master medical plans. Not available to part-time, temporary, or seasonal employees.

Q: How much does it cost?

A: Health Advocate is offered at no cost to the employee or the company!

While your medical care will be your financial responsibility, we know that there is a lot of planning and decision-making that goes into the process. This is Nextep's way of making that process easier for you and your family.

Additionally, using our Health Advocate services could actually save you money. Your advocate can help you find the right health plan for your siutuation during open enrollment, find preventative care and wellness programs, help with claims, and much more.

Q: How do I get in touch?

A: You can contact your Health Advocate directly by phone at 877-324-0257, online at healthadvocate.com/nextep, by logging into your Nextep account, or you can call your Nextep experts and we can get you in touch with your Health Advocate. When you give us a call, we'll be able to redirect you if needed.

Q: When can I get in touch?

A: Beginning April 1, 2022, you may reach your Health Advocate at their regular business hours at 877-324-0257, Monday through Friday, from 7 am to 9 pm, Central Time.

Their staff is also available to offer assistance after hours and on weekends.