Nextep Health Assist
Nextep's Nextep Health Assist is here to support you. Our experts are on hand to offer one-on-one benefits assistance in a way you've never experienced before.
These services are available to employees, spouses, and dependents at no cost to you. Our experts can walk you through your benefit plans and explain coverage, facilitate cost of service review, help you find in-network providers, and more.
While we've always offered personalized support, Nextep Health Assist takes that support to a whole new level, helping your people manage their benefits coverage questions.
- Benefit plan education
- Research and facilitate communication on billing issues
- Walk you through open enrollment and your benefit plan options
- Assist with understanding your full suite of benefits, including dental, vision, disability, and more
- Determine benefits eligibility
- Help find in-network providers
- Provide third-party resources on Medicare
- Resolve questions regarding COBRA
- Connect with EAP
Download a printable summary:
Plan Summary
Here's a quick overview:
Answers to your questions
Questions? We have answers! Here are your most frequent Nextep Health Assist questions.
Q: What is Nextep Health Assist?
A: Nextep Health Assist provides healthcare assistance to your employees. We're here to help with benefits questions, education, and troubleshooting. Our experts help employees and their family members navigate the healthcare system, facilitate resolutions to insurance issues, and enable you to get the right care at the right time.
Q: Do I have access?
A: If your company offers one of Nextep's benefit plans, yes!
Nextep's Nextep Health Assist services support employees, spouses, and their dependents. Our services are available to anyone enrolled or eligible to participate in the plan. If you have more questions about eligibility, call Nextep at 888-811-5150 or email healthassist@nextep.com.
Q: How much does it cost?
A: Nextep Health Assist is offered at no cost to the employee or the company!
While your benefits and copays will be your financial responsibility, we know that there is a lot of planning and decision-making that goes into your family's health care needs. This is Nextep's way of making that process easier for you and your family.
Additionally, using our Nextep Health Assist services can help cut through the confusion of understanding your plan and options. Our experts educate you on your healthcare options, direct you to preventative care and wellness programs, facilitate cost of service reviews, and much more. And if you need help understanding the ins and outs of your benefit plans, we're here to break it down step by step.
Q: How do I get in touch?
A: There are several ways to contact Nextep Health Assist:
- Phone: 888-811-5150
- Email: healthassist@nextep.com
- Web: nextep.com/contact
- Or, log into your Elevate by Nextep™ mobile app or desktop account and tap Help.
Reach Nextep Health Assist Monday through Friday from 8 am to 5 pm, Central Time. If you need help after-hours, please contact us using your Elevate by Nextep™ mobile app and we'll contact you as soon as representatives are available.
Elevate by Nextep™ app = easy street!
The Elevate by Nextep™ app makes it easy to manage your benefits! Get access anytime, anywhere, on any device.
- Visit benefit carriers with one simple sign-in
- View paycheck deductions
- Complete open enrollment
- Change your retirement withholding and check your balance
- View and present insurance cards at the doctor's office
- Review dependent and deductible info
Download it today to manage benefits on the go, right from your phone!
Your Nextep Health Assist is ready to help!
Need help understanding your benefit options or completing open enrollment? Nextep Health Assist can help! Our benefits experts are ready to give you personalized, one-on-one assistance at no cost.
Here's how to get quick help:
- From your Elevate by Nextep™ account, click Benefits, then Nextep Health Assist.
- Call Nextep toll-free at 888-811-5150.
- Email healthassist@nextep.com
- Or, click the button below to submit your question to our prompt help desk:
