Health Advocate
Nextep's Health Advocate services support the whole family. These services are available to employees, spouses, dependents, parents, and parents-in-law at no cost to you, whether they're on your health plan or not! Their advocates can walk you through your benefit plans and explain coverage, review claims, find in-network providers, and more.
While we've always offered personalized support, Health Advocate takes that support to a whole new level, offering your people one-on-one consultation to manage their health questions. Plus, it's completely confidential. Since it's a third-party service, none of the information you share with your health advocate is shared with your employer or even with Nextep.
- Explain health conditions, diagnoses, and treatment options
- Arrange second opinions so you can make informed decisions
- Research and resolve billing issues and claim disputes
- Research and identify the latest, most advanced approaches to care
- Coordinate clinical services related to care
- Assistance with locating "best-in-class" physicians and medical centers for second opinions
- Help employees prepare for doctor visits
- Answer personal benefit questions, including explaining employees' share of the costs
- Walk you through open enrollment and your benefit plan options
- Find in-network care, help make appointments, and securely transfer medical records
- Identify emotional and mental health issues and find expert-recommended coping strategies
- Locate eldercare, long-term help, and other services that may fall outside of traditional coverage
Download a printable summary:
Overview Flyer
Plan Summary
Answers to your questions
Questions? We have answers! Here are your most frequent Health Advocate questions.
Q: Who is Health Advocate?
A: Health Advocate is the nation's leading healthcare advocacy and assistance company. Their experts help employees and their family members navigate the healthcare system, resolve healthcare and insurance issues, and get the right care at the right time.
Q: Will my conversations be confidential?
A: Yes, Health Advocate is completely confidential. Since it's a third-party service, none of the information or issues you share with your health advocate is shared with your employer or even with Nextep.
Q: Do I have access?
A: If you are a full-time, benefits-eligible employee and your company offers one of Nextep's medical benefit plans, yes!*
Nextep's Health Advocate services support the whole family. Our services are available to employees, spouses, dependents, parents, and parents-in-law at no cost to you, whether you're enrolled in your company's health plan or not! If you have more questions about eligibility, call Nextep at 888-811-5150.
*Available for companies offering Nextep's brokered or Aetna master medical plans. Not available to part-time, temporary, or seasonal employees.
Q: How much does it cost?
A: Health Advocate is offered at no cost to the employee or the company!
While your medical care will be your financial responsibility, we know that there is a lot of planning and decision-making that goes into the process. This is Nextep's way of making that process easier for you and your family.
Additionally, using our Health Advocate services could actually save you money. Your advocate can help you find the right health plan for your siutuation during open enrollment, find preventative care and wellness programs, help with claims, and much more.
Q: How do I get in touch?
A: You can contact your Health Advocate directly by phone at 877-324-0257, online at healthadvocate.com/nextep, by logging into your Nextep account, or you can call your Nextep experts and we can get you in touch with your Health Advocate. When you give us a call, we'll be able to redirect you if needed.
Q: When can I get in touch?
A: Reach your Health Advocate at their regular business hours at 877-324-0257, Monday through Friday, from 7 am to 9 pm, Central Time.
Their staff is also available to offer assistance after hours and on weekends.
Elevate by Nextep app = easy street!
The Elevate by Nextep app makes it easy to manage your benefits! Get access anytime, anywhere, on any device.
- Visit benefit carriers with one simple sign-in
- View paycheck deductions
- Complete open enrollment
- Change your retirement withholding and check your balance
- View and present insurance cards at the doctor's office
- Review dependent and deductible info
Download it today to manage benefits on the go, right from your phone!
Your Health Advocate is ready to help!
Need help understanding your benefit options or completing open enrollment? Nextep's Health Advocate can help! Experts are ready to give you personalized, one-on-one, confidential assistance at no cost.
Here's how to get quick help:
- From your Elevate by Nextep account, click Benefits, then Health Advocate for simple sign-in.
- Call Health Advocate toll-free at 877-324-0257.
- Need help from your Nextep specialist? Log in and visit the Help tab or call 888-811-5150.
- Or, click the button below to submit your question to our help desk!
