Nextep Health Assist
Nextep's Nextep Health Assist services support the whole family. These services are available to employees, spouses, dependents, parents, and parents-in-law at no cost to you, whether they're on your health plan or not! Our experts can walk you through your benefit plans and explain coverage, review claims, find in-network providers, and more.
While we've always offered personalized support, Nextep Health Assist takes that support to a whole new level, offering your people one-on-one consultation to manage their health questions. Plus, it's completely confidential. None of the information you share with Nextep Health Assist is shared with your employer.
- Benefit plan education
- Research and resolve billing issues and claim disputes
- Find in-network providers
- Determine benefits eligibility
- Assistance with locating "best-in-class" physicians and medical centers for second opinions
- Resolve questions regarding COBRA
- Connect with EAP
- Answer personal benefit questions, including explaining employees' share of the costs
- Walk you through open enrollment and your benefit plan options
- Identify the appropriate doctor for a specific condition
- Assist when appropriate care providers are not in-network
- Educate members with respect to Medicare/Medicaid
- Coordinate communication on member’s behalf related to pre-authorization
Download a printable summary:
Plan Summary
Answers to your questions
Questions? We have answers! Here are your most frequent Nextep Health Assist questions.
Q: What is Nextep Health Assist?
A: Nextep Health Assist provides healthcare advocacy and assistance to your employees. Our experts help employees and their family members navigate the healthcare system, resolve healthcare and insurance issues, and get the right care at the right time.
Q: Will my conversations be confidential?
A: Yes, Nextep Health Assist is completely confidential. None of the information or issues you share with your Nextep Health Assist is shared with your employer and we follow all HIPAA protocols.
Q: Do I have access?
A: If you are a full-time, benefits-eligible employee and your company offers one of Nextep's medical benefit plans, yes!*
Nextep's Nextep Health Assist services support the whole family. Our services are available to anyone enrolled or eligible to participate in the plan. If you have more questions about eligibility, call Nextep at 888-811-5150.
*Available for companies offering Nextep's brokered or Aetna master medical plans. Not available to part-time, temporary, or seasonal employees.
Q: How much does it cost?
A: Nextep Health Assist is offered at no cost to the employee or the company!
While your medical care will be your financial responsibility, we know that there is a lot of planning and decision-making that goes into the process. This is Nextep's way of making that process easier for you and your family.
Additionally, using our Nextep Health Assist services could actually save you money. Our experts can help you find the right health plan for your siutuation during open enrollment, find preventative care and wellness programs, help with claims, and much more.
Q: How do I get in touch?
A: You can contact Nextep Health Assist by phone at 888-811-5150, online at nextep.com/contact, by logging into your Elevate by Nextep mobile app or desktop account and tapping Help.
Q: When can I get in touch?
A: Reach your Nextep Health Assist at their regular business hours at 888-811-5150, Monday through Friday, from 8 am to 5 pm, Central Time.
If you need help after-hours, please submit a case using your Elevate by Nextep™ mobile app in the Help tab and we'll contact you as soon as representatives are available.
