COVID-19 Resources


We at Nextep care about the safety and well-being of you, our people.

COVID-19 has left many people in the workplace unsure of what comes next. While the situation is changing every hour, there are some resources that can help.

In the meantime, we continually take precautions to keep business running on our end and on yours.

Here, you'll find many resources to help you and your business through the COVID-19 pandemic, including guidance on PPP loans, free webinars, links to government assistance, health care info, and much more.

Visit the Nextep blog for even more articles and updates on COVID-19. We're here to help!


Answers to your questions

For complete questions and answers, please click the download button below each section.


While employers can legally require the COVID-19 vaccine in the workplace, this may not be the best choice for your company. There are also employment laws that protect employees who refuse the vaccine.

Read our blog for more details.

After an employee tests positive or suspects they may have COVID-19 they should follow the CDC's guidelines on Discontinuing Home Isolation before returning to work.

Employers are permitted to request results of a COVID-19 test under the ADA. However, it is not recommended that employers require a COVID-19 test result to confirm their illness or to return to work.



Teladoc is doing what it can to support members at this time. You can read more details about what it's doing, get resources, and learn how to access services in our blog article.

Only certain benefits can be added back on after cancelling. Pet insurance, for example, may be added back at any time, while medical would have to wait until the next open enrollment. However, certain COVID-19-related conditions, such as reduction in hours, may create a federally-approved qualifying event that will allow off-schedule changes to your plans. Please contact your benefits specialist for individualized help.

Your benefits will stay active as long as you are an active employee with your company. The employer will pay the monthly cost for your benefits during your leave. Once you return to work, you will need to contact Nextep immediately to avoid all missed deductions being withheld from your first paycheck back after your leave. Nextep's benefit team can setup a payment plan to help you get caught up on any of your missed benefit deductions.


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Health resources

Aetna health services

For qualified members, Aetna offers a $0 copay for COVID-19 testing.

COVID Vaccine

Get FAQs, access to state-specific info, and vaccination updates with Aetna and CVS.

telehealth services with Teladoc

Members can get diagnoses from health professionals over the phone.


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COVID-19 legislation

The Consolidated Appropriations Act (CAA) bill contains $900 billion earmarked to provide COVID-19 economic relief.

Our experts cover the latest updates on PPP Loans, Employee Retention Tax Credit (ERTC), and Families First Coronavirus Response Act (FFCRA) Tax Credit.

Summary Webinar

Education from our experts

Our experts deliver free webinars discussing the latest COVID-19 developments and more!

CAA & Your Business

Get an overview of the Consolidated Appropriations Act.




COVID-19 Vaccines

Can employers require the COVID-19 vaccine at work? The answer is complicated.




Mask Mandates

What do the mask mandates mean for your office?




Business During COVID

The latest legislation, plus diversity and inclusion.




PPPFA, + Diversity

Diversity is important in the workplace. Plus, we discuss PPPFA.




Find Your Footing

Special guest Cristina Filippo, Ph.D., shares insights for the people side of your business.




Working Parents

We discuss how virtual learning impacts working parents.




Unemployment Claims

Getting back to work, unemployment claims, & PPP loans.




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PPP loans

The Paycheck Protection Program (PPP) allows qualified businesses to receive low interest, forgivable loans to pay for payroll, rent, mortgage, and utilities.


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HR where you are

You need technology that keeps up with you, whether you're in the office or at home. You should be able to access everything, regardless of which device you're using.

Your Nextep mobile app delivers all of your employment-related information such as paystubs and benefits to your fingertips. Manage your info anytime, anywhere, and on your own terms.


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We're here to help! Whether you have questions about legislation that applies specifically to you or your business or just need to know what happens next, our experts are here for you.

Contact us by chat in your Nextep account, email, by calling 888.811.5150, or by completing the form below. We look forward to hearing from you and doing what we can to help.